How does Viator’s customer service effectively manage overbooking issues by providing timely alternatives and ensuring travelers maintain their plans without disruptions?
My group tour booked with Viator was accidentally overbooked and I didn’t know what to do. I quickly figured out how to contact Viator customer service and spoke to a representative. They apologized for the inconvenience and found an alternative tour for the same day. Thanks to their support, my trip was not disrupted.
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