Reply To: Cloud call centers: what is it and why is everyone talking about it?

If you want to understand how everything works and why this solution is so popular, I advise you to read https://thedatascientist.com/benefits-of-cloud-call-center-solutions-for-businesses/. All the benefits and nuances are explained in detail there. I will tell you that many companies, including emergency services, are switching to cloud call centers and AI to ensure accuracy and speed of customer service. I decided to implement this technology in my company too, and I haven’t regretted it: scalability, flexibility and working from anywhere in the world are huge pluses.